Frequently Asked Questions
Everything you need to know about your next Ksubi delivery.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy?
We offer returns on full-priced items within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes vary by region and will be calculated at the checkout.
How do I care for my Ksubi denim?
To preserve the unique wash and fit of your denim, we recommend a cold machine wash inside out with similar colors. Avoid tumble drying and bleach.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay, and buy-now-pay-later options like Afterpay.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your details before finalizing your purchase.